Personal eStatement FAQs

General eStatement Questions

What is an eStatement?

An eStatement is an electronic version of your statement available via your online banking account.

How do I enroll in eStatements?

  • Log into your eBanking account
  • Click on the "options" link at upper right
  • Scroll to eStatement enrollment
  • Select "Edit"
  • Select accounts you wish to receive eStatements for
  • Confirm email address
  • Open PDF link, read document and obtain needed code
  • Check agreement box
  • Select "Accept"

Is eBanking required to sign up for eStatements?

Yes, eStatements are available through your secure eBanking account.

Will my eStatement look the same as my paper statement?

Yes, your eStatement looks exactly like your paper statement.

Can I access an eStatement for all of my accounts?

Both checking and savings accounts are available online. If you currently have a combined statement, any accounts that are currently on the statement will be available online.

How much does it cost to receive eStatements?

There is no charge. eStatements are free!

Will I be able to print my eStatement and check images?

Yes, you may print the eStatement just like you print any other document on your computer. If you currently receive images with your statement, the images are available with eStatements.

What if I change my email address?

If you change your email address, please notify Capitol Bank by calling 608-836-1616 (Operations Department) so we can continue sending you the eStatement notifications. It's just like a physical move - only for your emails.

Can I get both a paper statement and an eStatement?

Unfortunately, you may only receive one type of statement.

How can I change from eStatements back to a paper statement if I wish to do so?

Notify the Bank by calling 608-836-1616 or 608-845-0108 and we will make the change for you.

When will I receive my eStatement?

The eStatements will be generated along the same timeline that your paper statement was generated. Instead of waiting for the mail, your eStatement notification will be sent to you instantly!

What kind of computer software do I need to view my eStatements?

Because you receive your eStatement through eBanking you do not need any additional software.

eStatements via eBanking

How do I access my eStatement through eBanking*?

  • Log in to your eBanking account
  • Select the account for which you would like to view the statement
  • Select the "eStatements" tab

* If you have a combined statement with a primary checking account, all other accounts will be found linked just like your paper copy.

Will I need a password to view my eStatement in eBanking?

No. Once you log into your eBanking account the eStatements are available. An additional password will not be necessary to view your eStatements.

When can I view my eStatement in eBanking?

You can log in to view eStatements at any time. Capitol Bank will send you an email letting you know when a new eStatement is available. An entire year of eStatements are available and archived for you online.