Debit Card FAQs
How do I activate my debit card?
By calling 1.800.567.3451. Please make sure to have your new card on hand when making the call. Once youíve entered your information, youíll be prompted to choose a pin number. If you have problems activating your card, please call Capitol Bank at 608.836.1616 for further assistance.
What if I forget my PIN?
You can change your pin by calling 1.800.567.3451 or call 608.836.1616 to order a PIN reminder (by US Mail).
What if my purchase exceeds my daily limit?
If you have questions on your daily limit or your transaction exceeds the daily limit, please call Deposit Operations at 608.836.1616. You may also request a lower daily limit to reduce exposure to risk.
What if my card is lost/stolen?
Contact Capitol Bank at 608.836.1616 immediately.† If itís after hours, please call 1.800.554.8969 to cancel your card immediately. You will still need to contact the bank to have a new card issued.††††††
What if my card is damaged?
Contact Capitol Bank at 608.836.1616 for a replacement card.†
Do I need to notify the bank if I'm traveling outside of Wisconsin?
Due to increased fraud risk for out of state transactions, our Fraud Prevention Center may try to contact you. Please be sure to have your contact information up to date so you may be reached to confirm a transaction.
I'm traveling internationally; can I still use my debit card?
You absolutely can, but only after contacting Capitol Bank. You must alert the bank prior to travel in order to allow transactions to process. Please call the bank at 608.836.1616 to discuss your travel plans or click here to complete the online travel form.
Why is my debit card transaction being denied when I know I have the funds?
With the increasing occurrence of national retail/merchant data breaches, we take fraud prevention very seriously and want to ensure you are protected.
Capitol Bank uses a third party service to monitor debit card transactions. Our Fraud Prevention Center monitors all transactions and gives them a score based on complex algorithms that are built into the service (taking into consideration the merchant type, recent fraud trends, dollar amount, frequency and many other attributes of the transaction). Fortunately, the service is able to track trends, so it can predict the types of transactions that are within your normal pattern.
Only transactions with high scores trigger a phone call and could potentially lead to a transaction being denied. If the Fraud prevention Center is unable to reach you to verify a transaction, your debit card may be temporarily restricted. To prevent your card from a restricted status: answer the phone call and keep your contact information up-to-date so Capitol Bank or our Fraud Prevention Center may reach you.
Call 1.800.262.2024 to reach the Fraud Prevention Center. You will be asked for a case number. If you do not have this, stay on the line for a Fraud Prevention Representative