Mobile Banking – Browser FAQ

By January 29, 2000 February 8th, 2016 Mobile Banking - Browser FAQ

Are there certain phone requirements for using the Mobile Browser service?

To use the mobile browser service, your mobile device must have an Internet browser and may require a data service plan. Access the eMobile website using the link sent by SMS text message during the enrollment process.

What type of information is available using the Mobile Browser service?

You can receive information about account balances, review recent account activity, transfer money between accounts, pay bills, change and cancel pending payments, and find ATM and branch locations.

Do I need to register my phone in order to continue using my Personal Online Banking through my mobile web browser?

No, however, in order to view the optimized eMobile view you would need to enroll your phone through Personal Online Banking.

When I click the link for the eMobile website nothing happens, what should I do?

Every mobile device and mobile network is different, so you may not be able to click on a link in a text message.

Try these troubleshooting tips:

  • Open the text message and click the “Send” or “Go” button on your mobile device to access the website URL. Then click the address to go directly to the website.
  • Open the text message and write down your unique website URL. Type the URL in your device’s web browser to go directly to the website.

If you still can’t access the eMobile website, contact your mobile service carrier.

How do I view account balances and view transaction history?

Log in to eMobile on your mobile device and select “View Accounts” from the Main Menu. Select the account from the list to view the transactions. Select “Transactions” to view transaction history.

How do I pay bills?

Log in to eMobile on your mobile device and select “Pay Bills” from the Main Menu. Select “Make a Payment” and choose the appropriate payee from the list. Enter the necessary payment information.

How do I change or cancel a payment?

Log in to eMobile on your mobile device and select “Pay Bills” from the Main Menu. Select “Change or Cancel Payments”. A list of payments is displayed. Select “Change Pmt” or “Cancel Pmt”.

Can I add new payees from my mobile device?

Only your existing payees will be displayed. All new payees need to be entered through Personal Online Banking.

How do I transfer funds?

Log in to eMobile on your mobile device and select “Transfer Money” from the Main Menu. Select the “Transfer From” and ”Transfer To” accounts; enter the “Amount” and click “Next”.

How do I locate an ATM?

Log in to eMobile on your mobile device and select “Find ATM/Branch” from the Main Menu. Select “Search by Current Location”, “Search by Address” or “Search by Category”. Enter the appropriate search criteria and select “Search”.

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