Mobile Banking – Application FAQ

By January 29, 2000 February 8th, 2016 Mobile Banking - App FAQ

Are there certain phone requirements for using the Downloadable Application service?

To use the downloadable application service, your mobile device must have an operating system that supports application downloads and may require a data service plan.

What type of information is available using the Downloadable Application service?

You can receive information about account balances, review recent account activity, transfer money between accounts, pay bills, change and cancel pending payments, and find ATM and branch locations.

How do I download the Mobile Banking Application to my mobile device?

During enrollment through Personal Online Banking, you will be sent a unique link where you can download the “Capitol Bank-Mobile Banking” customized application. Download the custom application as you would any other application. After you download and install the application, you will receive a text message with an activation link. Click the link to launch the application and go to the Mobile Banking login page. The “Capitol Bank-Mobile Banking” icon will be installed on your phone.

If I download the Capitol Bank custom application without going through the enrollment process in Personal Online Banking will the application work?

You can go directly to iTunes or Google Play and download, install, and use the app. The first time you launch the app, it will ask for your username, display your authentication image, and ask for your password. This process will “register/enroll” your device. The “Capitol Bank-Mobile Banking” icon will be installed on your phone.

How do I Access Mobile Banking?

Launch the Capitol Bank-Mobile Banking application icon that was installed on your phone.

How do I view account balances and view transaction history?

After launching the application on your mobile device, log in to Mobile Banking and select “View Accounts” from the Main Menu page. Select the account from the list to view the transactions. Select “Transactions History” to view transaction history.

How do I pay bills?

After launching the application on your mobile device, log in to Mobile Banking and select “Pay Bills” from the Main Menu page. Select “Make a Payment” and choose the appropriate payee from the list. Enter the necessary payment information.

How do I change or cancel a payment?

After launching the application on your mobile device, log in to Mobile Banking and select “Pay Bills” from the Main Menu page. Select “Change or Cancel Payments”. A list of payments is displayed. Select “Change Pmt” or “Cancel Pmt”.

Can I add new payees from my mobile device?

Only your existing payees will be displayed. All new payees need to be entered through Personal Online Banking.

How do I transfer funds?

After launching the application on your mobile device, log in to Mobile Banking and select “Transfer Money” from the Main Menu page. Select the “Transfer From” and ”Transfer To” accounts, enter the “Amount” and click “Next”.

How do I locate an ATM?

After launching the application on your mobile device, log-in to Mobile Banking and select “Find ATM/Branch” from the Main Menu. Select “Search by Address”. Enter the appropriate search criteria and select “Search”.

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