We often receive similar questions regarding some of our products. We’ve pulled these together into a few categorized pages.
Fraud Alert FAQ
Through what channels can I receive Fraud Alerts on my debit card? Phone call and or text message. How do I opt in or opt out of text message fraud…
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Business Electronic Statement FAQ
What is an Electronic Statement? An Electronic Statement is an electronic version of your statement available via your online banking account. Is Online Banking - Business required to sign up…
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Business Bill Pay FAQ
How do I sign up to use Bill Pay? Contact a Relationship Banker at 608.836.1616 to set up your Business Bill Pay. Who do I call if I have questions?…
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Online Banking – Business FAQ
How do I begin using Online Banking - Business? Visit our home page and where it says "Login to Online Banking - Business", select Online Banking - Business, then enter…
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Personal Online Banking FAQ
How do I begin using Online Banking? Visit our Enrollment Page and follow the process outlined there. You'll answer a few questions to confirm you have an account with us…
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Bill Pay FAQ
How do I sign up to use Bill Pay? Log onto Online Banking with your Access ID and Password. Select the Bill Pay Tab to register. Who do I call…
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Debit Card FAQ
How do I activate my debit card? By calling 1.800.567.3451. Please make sure to have your new card on hand when making the call. Once you’ve entered your information, you’ll…
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Electronic Statement FAQ
What is an Electronic Statement? An Electronic Statement is an electronic version of your statement available via your online banking account.
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