Frequently Asked Questions

We often receive similar questions regarding some of our products. We’ve pulled these together into a few categorized pages.
November 13, 2017 in Fraud Alert - FAQ

Fraud Alert FAQ

Through what channels can I receive Fraud Alerts on my debit card? Phone call and or text message. How do I opt in or opt out of text message fraud…
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January 29, 2000 in Electronic Statement FAQ, FAQS

Business Electronic Statement FAQ

What is an Electronic Statement? An Electronic Statement is an electronic version of your statement available via your online banking account. Is Online Banking - Business required to sign up…
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January 29, 2000 in Business Bill Pay FAQ

Business Bill Pay FAQ

How do I sign up to use Bill Pay? Contact a Relationship Banker at 608.836.1616 to set up your Business Bill Pay. Who do I call if I have questions?…
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January 29, 2000 in Online Banking - Business FAQ

Online Banking – Business FAQ

How do I begin using Online Banking - Business? Visit our home page and where it says "Login to Online Banking - Business", select Online Banking - Business, then enter…
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January 29, 2000 in Personal Online Banking FAQ

Personal Online Banking FAQ

May I change my Access ID? Yes, you may select an individual Access ID. Contact Deposit Operations at Capitol Bank (608.836.1616) and let them know you would like to select…
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January 29, 2000 in Bill Pay FAQ

Bill Pay FAQ

How do I sign up to use Bill Pay? Log onto Online Banking with your Access ID and Password. Select the Bill Pay Tab to register. Who do I call…
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January 29, 2000 in Debit Card FAQ

Debit Card FAQ

How do I activate my debit card? By calling 1.800.567.3451. Please make sure to have your new card on hand when making the call. Once you’ve entered your information, you’ll…
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January 29, 2000 in Electronic Statement FAQ

Electronic Statement FAQ

What is an Electronic Statement? An Electronic Statement is an electronic version of your statement available via your online banking account.
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January 29, 2000 in Mobile Banking - App FAQ

Mobile Banking – Application FAQ

Are there certain phone requirements for using the Downloadable Application service? To use the downloadable application service, your mobile device must have an operating system that supports application downloads and…
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January 29, 2000 in Mobile Banking - Browser FAQ

Mobile Banking – Browser FAQ

Are there certain phone requirements for using the Mobile Browser service? To use the mobile browser service, your mobile device must have an Internet browser and may require a data…
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